Privacy Policy

Warhold may use account, order and technical information to assess whether an account complies with its preorder-access and fair-participation requirements.
Relevant considerations may include indicators of:
Multiple accounts operated by or for the same person.
False, incomplete or inconsistent account details.
Purchasing automation.
Attempts to bypass purchase limits.
Fraudulent or unauthorised activity.
Coordinated activity or interference with Warhold’s security controls.
These assessments may affect future preorder access. A restriction on preorder access does not, by itself, close the customer’s ordinary Warhold account, remove legitimately earned rewards or determine the outcome of an existing accepted order.
Customers may contact Warhold if they believe an account decision was based on inaccurate information.
7. Marketing communicationsWith your consent, or where otherwise permitted by law, Warhold may use your contact details to send information about products, releases, events, promotions and Warhold services.
Marketing consent is not a condition of completing mobile-number confirmation or receiving essential service messages.
You can unsubscribe using the instructions in a marketing message or by contacting us. We will process unsubscribe requests in accordance with applicable law. Unsubscribing from marketing does not prevent us from sending necessary transactional or service communications, such as order, account, security or mobile-confirmation messages.
We do not sell personal information to third parties for their independent marketing purposes.
8. Cookies and website informationWarhold and its service providers may use cookies and similar technologies to operate and secure the website, remember preferences, understand website use, measure performance and support marketing where permitted.
Information collected automatically may include:
IP address.
Browser and device type.
Operating system.
Referring page.
Pages viewed and actions performed.
Session and request timestamps.
Cookie and similar identifiers.
Network, security and error information.
Some cookies are necessary for the website, accounts, carts, checkout and security controls to function. You may be able to manage other cookies through your browser or any cookie controls Warhold makes available.
9. Disclosure of personal informationWe may disclose personal information where reasonably necessary to:
Ecommerce, website-hosting and account-platform providers.
Payment processors and fraud-prevention providers.
Mobile messaging and number-confirmation providers.
Email, customer-service and communication providers.
Analytics, website-performance and security providers.
Delivery, postal, logistics and fulfilment providers.
Professional advisers, including accountants, insurers and legal advisers.
Regulators, courts, law-enforcement bodies or government authorities where required or authorised by law.
A purchaser or adviser involved in a proposed sale, restructure or transfer of Warhold’s business, subject to appropriate confidentiality safeguards.
Other parties with your consent or at your direction.
We limit disclosures to information reasonably required for the relevant purpose.
10. Overseas processing and disclosureSome of Warhold’s technology and service providers may store, access or process personal information outside Australia.
The countries involved depend on the providers and infrastructure used at the relevant time. They may include the United States and other countries in which our ecommerce, payment, communications, analytics, hosting and security providers operate.
Where the Australian Privacy Principles apply, Warhold will take reasonable steps required by law when disclosing personal information to an overseas recipient.
You may contact us for more information about the likely locations relevant to your personal information.
11. Sensitive informationWarhold does not ordinarily require or intentionally collect sensitive information, such as health information, biometric information, political opinions, religious beliefs or criminal-record information.
Please do not provide sensitive information unless Warhold has requested it for a lawful and reasonably necessary purpose. Where sensitive information is collected, we will handle it in accordance with applicable law.
Mobile-number confirmation is not biometric or government-identity verification.
12. SecurityWarhold takes reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include access controls, account protections, secure service providers, logging, monitoring and security testing. No internet transmission or storage system can be guaranteed to be completely secure.
If a data breach occurs, Warhold will investigate and respond appropriately. Where the Notifiable Data Breaches scheme applies, we will notify affected individuals and the Office of the Australian Information Commissioner when legally required.
13. Retention and deletionWarhold retains personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by law.
Relevant retention periods may depend on:
The nature of the information.
The duration of the customer relationship.
Taxation, accounting and corporate-record obligations.
Order, warranty, refund and chargeback periods.
Fraud-prevention, security and dispute requirements.
Existing or reasonably anticipated legal claims.
When personal information is no longer reasonably required, Warhold will take reasonable steps to destroy or permanently de-identify it, unless retention is required or authorised by law.
Closing an account does not necessarily require the immediate deletion of transaction, security or legal records that Warhold must or reasonably needs to retain.
14. Accessing and correcting your informationYou may request access to personal information Warhold holds about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To protect personal information, we may need to confirm your identity before acting on a request.
Warhold will respond within a reasonable period. We will not charge for making an access or correction request. If a reasonable administrative charge applies to providing access, we will explain it before proceeding.
In some circumstances, applicable law may permit or require us to refuse access or correction. If this occurs, we will generally provide written reasons and explain the available complaint process, unless legally prohibited from doing so.
15. Privacy complaintsIf you have a concern about how Warhold has handled your personal information, contact us using the details below.
Please include enough information for us to understand and investigate the issue. We will acknowledge the complaint and aim to provide a substantive response within 30 days. If additional time is reasonably required, we will tell you.
If you are dissatisfied with our response and the Privacy Act applies to the matter, you may be entitled to complain to the Office of the Australian Information Commissioner.
16. Third-party websites and servicesWarhold’s website may contain links to third-party websites or services. Those third parties have their own privacy practices and policies. Warhold is not responsible for how an independent third party handles information you provide directly to it, except to the extent required by law.
17. Changes to this policyWe may update this Privacy Policy when our practices, services or legal obligations change.
The current version will be published on our website with its effective date. If a change materially affects how we handle information already collected, we will take reasonable steps to notify affected individuals where appropriate or required by law.
18. Contact usFor privacy enquiries, access or correction requests, or complaints, contact:
Warhold Australia
2/2A Church Street
Boonah QLD 4310
Australia
Email: contact@warhold.com.au
Phone: +61 484 851 368